PATIENT EXPERIENCE (PX) INNOVATION STRATEGY CONSULTING
Digital health success begins and ends with understanding what patients actually want and need.
It's often not what you think.
Empowered by precision frameworks that translate the messy, human complexity of the patient experience into their greatest strategic advantage, healthcare innovators confidently build solutions that resonate, retain, and scale.
PX INNOVATION AUDITS
PX STRATEGY TRAINING
DIGITAL HEALTH TEAMS
ACCELERATORS + INCUBATORS
Stalled Adoption. Engagement Cliffs. Mixed Feedback.
Many professionals in the digital health space presume that if their product isn't clicking with patients, they need to improve the tech.
But what if the real problem isn't the tech?
Far too often, the real problem is the disconnect—between the digital health product and how patients actually experience care.
You get one shot to connect with patients.
It only takes moments for patients to tell if your product really "gets" them, the barriers to care they encounter, and the types of support they really need as they navigate their health journeys.
You can't afford that patient-product disconnect.
Every misstep in aligning your product with patients' real-life health journeys costs you time, resources, and patient trust that's nearly impossible to rebuild.
42%
Startups fail from no validated market need
80%
Digital health pilots never scale
68%
Health apps discarded after first use
Hi, I'm Meredith.
I empower digital health leaders with expert patient experience insights and the strategic framework to translate those insights into patient care solutions that patients choose, trust, and rely on.
I'm your inside woman, translator, and guide.
I've spent 15 years navigating healthcare from both sides: as a Certified Patient Experience Professional working across hospitals, advocacy, digital health, and primary care, and as a patient managing multiple chronic conditions.
Years of experiencing the on-the-ground realities of patients and those who care for them has given me fluency in both dialects—patient and professional—of the language of healthcare.
That dual "insider" patient-professional perspective is why I started Empower Health Strategies, driven by my mission to:
Empower Patients
I help digital health leaders build solutions that speak patient: products that feel like the answer patients have been looking for, not another tone-deaf tool that doesn't get them and the "language" of their experiences.
Empower Your Success
When patients feel genuinely seen and supported by your product, it becomes a trusted companion in their care, driving the loyalty, retention, and sustained growth your business depends on.
Let's talk!
You're just steps away from shaping a standout, patient-first solution. Let’s connect to catch friction points early or tackle the ones already impacting your momentum, growth, and your ability to meaningfully improve patients' quality of care and life.
Meredith's deep understanding and genuine care for patients and their journeys make her an essential voice in our work... She has a unique ability to ensure that every decision we make is grounded in the real needs of patients, constantly challenging us to refine our approach with empathy and clarity... She doesn't just advise—she actively invests in making our work better at every level.
Roula Sharqawe
CEO, Connectome
Meredith's deep understanding and genuine care for patients and their journeys make her an essential voice in our work... She has a unique ability to ensure that every decision we make is grounded in the real needs of patients, constantly challenging us to refine our approach with empathy and clarity... She doesn't just advise—she actively invests in making our work better at every level.
Roula Sharqawe
CEO, Connectome
I partner with healthcare and technology professionals dedicated to improving patients' care experiences, including:
Digital Health Companies
Start-up, Growth, Enterprise
Healthcare & Life Sciences
Pharma, BioTech, Hospitals, Clinical Teams
Innovation Centers & Programs
Accelerators, Incubators
Design & Consulting Firms
UX, Research, Strategy, Marketing Teams
Education & Public Health
Medical Schools & Advocacy Orgs
Payers & Health Plans
Payers, Health Plans, Member Experience
Meredith was beyond exceptional. BiteLabs was in need of an expert patient to lead on a workshop on the necessity of understanding the patient experience when it comes to building digital solutions. Her responsiveness, workshop delivery, proactiveness, and kindness went beyond our expectations. She will be working with us again.
ARIELLE
CEO & Co-Founder of BiteWorld
Patient Experience (PX) Strategy Services
Each client I work with has unique goals, but they all share a common thread: a commitment to creating digital health tools that truly serve patients and succeed in the real world.
Innovation PX & Impact Audit
For Innovators with a Digital Health Product
You give your product the preventative check-up or diagnostic evaluation it needs to improve its "health". This top-to-bottom audit pinpoints adoption barriers and growth opportunities, so you'll know exactly where to focus your time and resources to strengthen your product's value and impact—for patients and you.
PX Strategy Training & Advisory
For Accelerators, Incubators & Teams
You empower innovators with the knowledge, skills, and strategic frameworks to lead in patient-centered design. This PX strategy training helps accelerators, incubators, and digital health teams learn how to turn a deeper understanding of patients' real-life experiences into confident, human-first product decisions.
Meredith was beyond exceptional. BiteLabs was in need of an expert patient to lead on a workshop on the necessity of understanding the patient experience when it comes to building digital solutions. Her responsiveness, workshop delivery, proactiveness, and kindness went beyond our expectations. She will be working with us again.
Dr. Zac Hana MBBS (Dist) AKC
CEO & Co-Founder of BiteWorld
[This app Meredith helped co-design] stands out because it was clearly built from a place of deep understanding and empathy for the chronic illness experience. From my first interaction, I could tell this wasn't just another health tracking app—it was developed by people who truly get it. The team's commitment to actually listening to patients and incorporating our feedback makes all the difference.
H.M
Hashimoto's Patient User of Co-Designed App
Meredith was one of the first people to reach out and offer guidance during the BiteLabs Fellowship, and that individual support meant a lot. Our conversations helped me and my group reframe and refine [our product] at a critical point in its development. Meredith created space for both strategic thinking and authentic reflection, and I felt genuinely seen and supported as both a clinician and innovator.
Brittany Carr, PT, DPT
BiteLabs HealthTech Accelerator Fellow
The Transformative Impact of Patient Experience (PX) Alignment
Understanding the full picture of the internal and external forces at play during the exact moments your product intersects with a patient's health journey allows you to pinpoint where you can deliver the most value, ROI, and ROE.
25-40%
Faster time to launch with end user co-design and validated personas
IDEO
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If you've ever wondered, "What are we missing?", you're not alone.
Many digital health professionals presume that if engagement drops off or their product isn't clicking with patients, they need to improve the tech.
But what if the actual problem isn't the tech?
Far too often, the real problem is the disconnect between the digital health product and how patients actually experience care.
Patients can tell if you get them.
It only takes moments for patients to tell if your product really gets them, the barriers to care they encounter, and the types of support they really need as they navigate their health journeys.
You can't afford that disconnect.
Every misstep and misalignment with patients' real-life journeys costs you time, resources, and patient trust that's nearly impossible to rebuild.
Hi, there! I'm Meredith.
Founder of Empower Health Strategies
"Hi, I'm Meredith. I've spent 15 years navigating healthcare from both sides: as a Certified Patient Experience Professional and as someone living with multiple chronic conditions. That dual perspective is why I started Empower Health Strategies—to help innovators bridge the gap between what they're building and what patients actually need."
Hi, there! I'm Meredith.
Founder of Empower Health Strategies
I've spent 15 years navigating healthcare from both sides: as a Certified Patient Experience Professional working across hospitals, advocacy, digital health, and primary care, and as a patient managing multiple chronic conditions.
This dual perspective has given me unique "insider" insight into the on-the-ground experiences of both patients and those who care for them.
I've learned 3 critical things most innovators don't see.
The patient experience extends far beyond the exam room.
It includes every interaction, emotion, and barrier to care patients navigate.
Too many solutions are built for "ideal patients" who don't exist.
That's why patients improvise workarounds or abandon health tech entirely for DIY tools.
The solutions that stand out and succeed support patients across every dimension of their journey.
They meet patients where they are, reducing burden, enhancing care, while fitting in patients' existing care journeys.
That's why I founded Empower Health Strategies.
To Empower Patients
I help digital health leaders build solutions that speak patient: products that feel like the answer patients have been looking for, not another tone-deaf tool that doesn't get them and their needs.
To Empower Your Success
When patients feel truly seen and supported by your product, it becomes a trusted companion in their care, driving the loyalty, retention, and sustained growth your business depends on.
That's why I started Empower Health.
I help digital health leaders build solutions that speak patient: products that feel like the answer patients have been looking for, not another tone-deaf tool that doesn't get them and their needs.
When patients feel truly seen and supported by your product, it becomes a trusted companion in their care, driving the loyalty, retention, and sustained growth your business depends on.
Digital health success begins—and ends—with understanding what patients actually want and need.
It's often not what you think.
PATIENT EXPERIENCE (PX) INNOVATION STRATEGY CONSULTING
Stalled Adoption. Engagement Cliffs. Mixed Reviews.
If you've had any of these thoughts, you're not alone.
Many digital health professionals presume that if engagement drops off or their product isn't clicking with patients, they need to improve the tech.
"Are we solving the right problem the right way?"
"How can we differentiate our product?"
"How can we connect with patients better?"
"Why aren't patients sticking around anymore?"
"How can we enhance our product's impact?"
"What else are patients navigating at this care touchpoint?"
But what if the real problem isn't the tech?
Spoiler: It's not the tech. It's the disconnect.
Far too often, the real problem is the disconnect between the digital health product and how patients actually experience care.
You have one shot to connect with patients.
It only takes moments for patients to tell if your product really "gets" them, the barriers to care they encounter, and the types of support they really need as they navigate their health journeys.
The real cost of misalignment with the patient experience (PX).
You can't afford that patient-product disconnect.
Every misstep in aligning your product with patients' real-life health journeys costs you time, resources, and patient trust that's nearly impossible to rebuild.
42%
Startups fail from no validated market need
80%
Digital health pilots never scale
68%
Healthcare apps discarded after 1st use
So what do you do to avoid becoming one of these statistics?
Hi, there! I'm Meredith.
I'm your inside woman, strategist, and guide.
I've spent 15 years navigating healthcare from both sides: as a Certified Patient Experience Professional working across hospitals, advocacy, digital health, and primary care, and as a patient managing multiple chronic conditions. This dual perspective has given me unique "insider" insight into the on-the-ground experiences of both patients and those who care for them.
My dual healthcare professional-patient perspective is what led me to start Empower Health Strategies.
To Empower Patients
I help digital health leaders build solutions that speak patient: products that feel like the answer patients have been looking for, not another tone-deaf tool that doesn't get them and their needs.
To Empower Your Success
When patients feel truly seen and supported by your product, it becomes a trusted companion in their care, driving the loyalty, retention, and sustained growth your business depends on.
Let's talk!
You're just steps away from shaping a standout, patient-first solution. Let's connect and identify the roadblocks and missed opportunities holding you and your product back.
Your Needs, Our Services
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Describe the service and how customers or clients can benefit from it. This is the place to add a short description with relevant details, like pricing, duration and how to book.
Hi, there! I'm Meredith.
I'm your inside woman, strategist, and guide.
I've spent 15 years navigating healthcare from both sides: as a Certified Patient Experience Professional working across hospitals, advocacy, digital health, and primary care, and as a patient managing multiple chronic conditions. This dual perspective has given me unique "insider" insight into the on-the-ground experiences of both patients and those who care for them.
That's why I started Empower Health Strategies.
To Empower Patients
I help digital health leaders build solutions that speak patient: products that feel like the answer patients have been looking for, not another tone-deaf tool that doesn't get them and their needs.
To Empower Your Success
When patients feel truly seen and supported by your product, it becomes a trusted companion in their care, driving the loyalty, retention, and sustained growth your business depends on.
Let's talk!
You're just steps away from shaping a standout, patient-first solution. Let's connect and identify the roadblocks and missed opportunities holding you and your product back.
We work with healthcare and technology professionals dedicated to improving patients' care experiences, often including:
Digital Health Companies
Start-up, Growth, Enterprise
Healthcare & Life Sciences
Pharma, BioTech, Hospitals, Clinical Teams
Innovation Centers & Programs
Accelerators, Incubators
Design & Consulting Firms
UX, Research, Strategy, Marketing Teams
Education & Public Health
Medical Schools & Advocacy Orgs
Payers & Health Plans
Payers, Health Plans, Member Experience
Patient Experience (PX) Strategy Services
Each partner I work with has unique goals, but they all share a common thread: a commitment to creating digital health tools that truly serve patients and succeed in the real world.
Innovation PX & Impact Audit
For Innovators with a Digital Health Product
You give your product the check-up or diagnostic evaluation it needs to determine and improve its "health". We pinpoint adoption barriers and opportunities for growth, and provide custom strategies to strengthen patient experience, boost engagement, and help you move forward with purpose and precision.
PX Strategy Training & Mentorship
For Accelerators, Incubators & Teams
You empower your innovators with the knowledge, skills, and strategic framework to lead in patient-centered design. Our training and mentorship helps accelerators, incubators, and digital health teams build repeatable PX strategy capabilities that strengthen solutions, sharpen competitiveness, and enhance market leadership.
Meredith's deep understanding and genuine care for patients and their journeys make her an essential voice in our work... She has a unique ability to ensure that every decision we make is grounded in the real needs of patients, constantly challenging us to refine our approach with empathy and clarity... She doesn't just advise—she actively invests in making our work better at every level.
Roula Sharqawe
CEO, Connectome
Meredith was one of the first people to reach out and offer guidance during the BiteLabs Fellowship, and that individual support meant a lot. Our conversations helped me and my group reframe and refine [our product] at a critical point in its development. Meredith created space for both strategic thinking and authentic reflection, and I felt genuinely seen and supported as both a clinician and innovator.
Brittany Carr, PT, DPT
BiteLabs HealthTech Accelerator Fellow
Meredith was beyond exceptional. BiteLabs was in need of an expert patient to lead on a workshop on the necessity of understanding the patient experience when it comes to building digital solutions. Her responsiveness, workshop delivery, proactiveness, and kindness went beyond our expectations. She will be working with us again.
Dr. Zac Hana MBBS (Dist) AKC
CEO & Co-Founder of BiteWorld
[This app Meredith helped co-design] stands out because it was clearly built from a place of deep understanding and empathy for the chronic illness experience. From my first interaction, I could tell this wasn't just another health tracking app—it was developed by people who truly get it. The team's commitment to actually listening to patients and incorporating our feedback makes all the difference.
H.M
Hashimoto's Patient User of Co-Designed App
Stalled Adoption. Engagement Cliffs. Mixed Reviews.
Many professionals in the digital health space presume that if their product isn't clicking with patients, they need to improve the tech.
But what if the real problem isn't the tech?
Far too often, the real problem is the disconnect—between the digital health product and how patients actually experience care.
Patients can tell.
It only takes moments for patients to tell if your product really "gets" them, the barriers to care they encounter, and the types of support they really need as they navigate their health journeys.
You can't afford the patient-product disconnect.
Every misstep costs you time, resources, and patient trust that's nearly impossible to rebuild.
42%
Startups fail from no validated market need
80%
Digital health pilots never scale
68%
Health apps discarded after first use
If you've ever wondered, "What are we missing?", you're not alone.
Many professionals in the digital health space presume that if their product isn't clicking with patients, they need to improve the tech.
But what if the real problem isn't the tech?
Far too often, the real problem is the disconnect—between the digital health product and how patients actually experience care.
Patients can tell within seconds of using your solution if you really “get” them and understand the kind of barriers they encounter and the support they really need as they navigate their health journeys.
Every misstep costs you time, resources, and patient trust that's nearly impossible to rebuild.
42%
Startups fail from no validated market need
80%
Digital health pilots never scale
68%
Health apps abandoned after first use
If you've ever wondered, "What are we missing?", you're not alone.
Many digital health professionals presume that if their product isn't clicking with patients, they need to improve the tech.
But what if the real problem isn't the tech?
Far too often, the real problem is the disconnect—between the digital health product and how patients actually experience care.
Patients can tell.
It only takes moments for patients to tell if your product really "gets" them, the barriers to care they encounter, and the types of support they really need as they navigate their health journeys.
Misalignment is expensive.
Every misstep costs you time, resources, and patient trust that's nearly impossible to rebuild.
42%
Startups fail from no validated market need
80%
Digital health pilots never scale
68%
Health apps discarded after first use