Patient Experience is the full picture of how patients perceive the care they receive throughout their health journey, including all interactions and touchpoints—from doctors’ appointments to picking up a prescription to using a digital health solution.

Common signs include low engagement, user drop-off, negative feedback from patients or clinicians, or difficulty articulating your product’s value to patients. We can help you assess where things might be misaligned and where there’s opportunity to improve.

We collaborate with a wide range of partners across healthcare and innovation, including digital health companies and startups, UX research and design teams, accelerator and incubator programs, hospitals and health systems, and more. If you’re building something that impacts the patient experience, we can help you make it more effective, empathetic, and valuable—for both patients’ quality of life and your success.

Absolutely. We also collaborate with clinicians, medical practices, nonprofits, public health organizations, consulting teams, and others creating patient-facing content, resources, or initiatives. If your work involves supporting, educating, or connecting with patients—and you're looking to speak patient more fluently—we’ll guide you in making your impact more meaningful and aligned with patients’ lived experiences.

We’re located in the Washington, DC metro area but primarily work remotely with clients across the U.S. and internationally. For clients in the DMV metro area, hybrid options may be available depending on the project. No matter the location, we use collaborative tools and a flexible approach to make working together smooth and efficient.

That’s one of the best times to bring us in. We can help you pressure-test your concept, identify gaps, and make sure your idea aligns with real patient needs before you invest time and resources into building. See our Early-Stage Concept Validation Consultation offering for more information.

Both. Some clients come to us for a one-time strategy session or quick feedback on a feature. More often, they bring us in for full patient experience audits, co-design initiatives, or ongoing advising.

While our services don’t replace the need for or value of traditional UX research, we offer something most UX teams don’t have: a unique combination of healthcare industry knowledge, lived patient experience, and the strategic expertise to turn those insights into actionable product decisions. Our insider perspective—plus direct access to patient communities—means we know the patient experience questions others don’t think to ask and the nuances that often get missed. We go deeper into the emotional, cognitive,and psychosocial realities of seeking care, which often fall outside the typical scope of traditional research.

Since we customize each of our partnerships based on your unique goals and challenges, the best way to determine an estimated investment is to tell us more about your needs by filling out our Contact Form.

No problem! Reach out using our Contact Form, and we’ll help you think through your goals and explore what kind of partnership would be most valuable.

If you have questions or want to learn more, fill out our Contact Form. If you're ready to move forward, use our Consultation Request Form to start the conversation. We’d love to hear from you!