PATIENT EXPERIENCE STRATEGY CONSULTING FOR HEALTH TECH
Patient Experience (PX) & Patient Engagement (PE) Strategy Services
Patient experience and engagement strategy consulting for digital health innovators: shaping solutions that Speak Patient™ and build trust and adoption through co-design, audit, and training.
We're your partner, strategist, and guide in shaping standout solutions that make patients feel seen, supported, and empowered.
These PX & PE strategy services give digital health teams and healthcare innovation professionals rare insight into the hidden dynamics of the patient experience most teams miss, including the system gaps people fall through, the workarounds they invent, the logistical, cognitive, and emotional friction they face, and how healthcare challenges shape daily choices.
By integrating this insider perspective into every stage of your product using our SPEAK Patient Framework™, we help you make sharper, more strategic decisions so your solution tangibly improves health journeys while feeling relevant, valuable, and trustworthy.
PATIENT EXPERIENCE STRATEGY CONSULTING FOR HEALTHTECH
Our Patient Experience (PX) & Patient Engagement (PE) Consulting Services
Let's partner to shape effective and empathetic solutions that Speak Patient™ and build trust and adoption.
01
Early-Stage PX Concept Validation Consultation
60 Minute Virtual Session
Best for innovators in the ideation phase or assessing fit before pitching, prototyping, or building.
How We Work Together
We lead you through a collaborative virtual strategy session to review your concept, assess how well it aligns with real patient needs and care journeys, and deliver targeted takeaways to guide your next steps.
How We Help You Succeed
This session helps you avoid wasted time and resources by catching early missteps, refining your direction, and making sure you’re solving the right problem in the right way, positioning your product for real-world success.
02
Real-Time PX Feedback & Co-Design Session
60 Minute Virtual Session
Best for teams refining a specific experience, prepping for a pilot or rollout, or seeking focused PX insight to guide iteration.
How We Work Together
We guide you through a structured strategy session to assess a key feature or flow, discuss how it lands from the patient perspective, and co-design targeted improvements that support a stronger, more informed, and genuinely patient-centered experience.
How We Help You Succeed
You leave the session with specific, actionable feedback you can implement right away. By identifying friction points early, we help you make strategic improvements to increase the resonance and value of your product to patients before small issues become costly problems.
03
End-to-End PX Innovation Audit
30-Minute Kickoff Virtual Call + Asynchronous Audit + 60-Minute Debrief Virtual Call
Best for teams with a product in development, testing, or live who are preparing for pilots, launches, or investment and want a top-to-bottom assessment of their product’s patient experience.
How We Work Together
We start with a kickoff call to align on your goals and patient context. Then, we conduct a comprehensive asynchronous PX audit of your product and deliver a detailed report with nuanced findings and clear, strategic recommendations. Finally, we wrap up with a debrief call to walk through our assessment and answer any questions about next steps.
How We Help You Succeed
Most assessments focus on how a product works—we go further, spotting disconnects in tone, language, cognitive and emotional support, and how well it meets patients’ health and digital literacy. This level of PX insight helps you avoid costly pivots, build stronger connection, and deliver a product patients choose over alternatives.
04
PE Co-Design & Patient Partner Recruitment
Custom Engagement
Best for founders and teams ready to shape stronger products by authentically and strategically engaging patients throughout their roadmap.
How We Work Together
We design a patient engagement (PE) strategy tailored to your product goals and stage—whether that includes surveys, feedback cohorts, advisory boards, pilot programs, etc. Then we recruit and onboard lived experience partners who bring product-relevant insight. We facilitate key engagement touchpoints and model best practices so you can build internal habits and structure for ongoing successful patient partnerships.
How We Help You Succeed
By treating patients as true collaborators through intentional and respectful engagement methods, you gain the nuanced, experience-driven insight that challenges assumptions, reveals blind spots, and provides the context only insiders can offer. This perspective empowers you to design with precision and deliver solutions that resonate, support, and succeed in the real world.
05
PX & PE Course Design, Instruction & Mentorship for Accelerators & Incubators
Custom Engagement
Best for accelerator and incubator programs looking to enhance their curriculum and reputation by giving participants practical PX and PE tools to improve project quality and real-world readiness
How We Work Together
We help your program stand out by providing participants with specialized PX and PE training that most accelerators and incubators don’t offer. This raises the standard of the work coming out of your program and strengthens your reputation for advancing innovative, patient-driven solutions that inspire traction and stakeholder confidence.
How We Help You Succeed
We develop and virtually lead a specialized PX and PE course tailored to your program’s goals and structure—designed to teach participants how to speak patient and design with empathy, strategy, and precision. We also provide ongoing mentorship throughout the program to help participants apply what they’ve learned in real time as they build.
01
Early-Stage PX Concept Validation Consultation
60 Minute Virtual Session
Best for innovators in the ideation phase or assessing fit before pitching, prototyping, or building.
How We Work Together
We lead you through a collaborative virtual strategy session to review your concept, assess how well it aligns with real patient needs and care journeys, and deliver targeted takeaways to guide your next steps.
How We Help You Succeed
This session helps you avoid wasted time and resources by catching early missteps, refining your direction, and making sure you’re solving the right problem in the right way, positioning your product for real-world success.
02
Real-Time PX Feedback & Co-Design Session
60 Minute Virtual Session
Best for teams refining a specific experience, prepping for a pilot or rollout, or seeking focused PX insight to guide iteration.
How We Work Together
We guide you through a structured strategy session to assess a key feature or flow, discuss how it lands from the patient perspective, and co-design targeted improvements that support a stronger, more informed, and genuinely patient-centered experience.
How We Help You Succeed
You leave the session with specific, actionable feedback you can implement right away. By identifying friction points early, we help you make strategic improvements to increase the resonance and value of your product to patients before small issues become costly problems.
03
End-to-End PX Innovation Audit
30-Minute Kickoff Virtual Call + Asynchronous Audit + 60-Minute Debrief Virtual Call
Teams with a product in development, testing, or live who are preparing for pilots, launches, or investment and want a top-to-bottom assessment of their product’s patient experience.
How We Work Together
We start with a kickoff call to align on your goals and patient context. Then, we conduct a comprehensive asynchronous PX audit of your product and deliver a detailed report with nuanced findings and clear, strategic recommendations. Finally, we wrap up with a debrief call to walk through our assessment and answer any questions about next steps.
How We Help You Succeed
Most assessments focus on how a product works—we go further, spotting disconnects in tone, language, cognitive and emotional support, and how well it meets patients’ health and digital literacy. This level of PX insight helps you avoid costly pivots, build stronger connection, and deliver a product patients choose over alternatives.
04
PE Co-Design & Patient Partner Recruitment
Custom Engagement
Founders and teams ready to shape stronger products by authentically and strategically engaging patients throughout their roadmap.
How We Work Together
We design a patient engagement (PE) strategy tailored to your product goals and stage—whether that includes surveys, feedback cohorts, advisory boards, pilot programs, etc. Then we recruit and onboard lived experience partners who bring product-relevant insight. We facilitate key engagement touchpoints and model best practices so you can build internal habits and structure for ongoing successful patient partnerships.
How We Help You Succeed
By treating patients as true collaborators through intentional and respectful engagement methods, you gain the nuanced, experience-driven insight that challenges assumptions, reveals blind spots, and provides the context only insiders can offer. This perspective empowers you to design with precision and deliver solutions that resonate, support, and succeed in the real world.
05
PX & PE Course Design, Instruction & Mentorship for Accelerators & Incubators
Custom Engagement
Accelerator and incubator programs looking to enhance their curriculum and reputation by giving participants practical PX and PE tools to improve project quality and real-world readiness
How We Work Together
We develop and virtually lead a specialized PX and PE course tailored to your program’s goals and structure—designed to teach participants how to speak patient and design with empathy, strategy, and precision. We also provide ongoing mentorship throughout the program to help participants apply what they’ve learned in real time as they build.
How We Help You Succeed
We help your program stand out by providing participants with specialized PX and PE training that most accelerators and incubators don’t offer. This raises the standard of the work coming out of your program and strengthens your reputation for advancing innovative, patient-driven solutions that inspire traction and stakeholder confidence.
How We Work Together
We start with a kickoff call to align on your goals and patient context. Then, we conduct a comprehensive asynchronous PX audit of your product and deliver a detailed report with nuanced findings and clear, strategic recommendations. Finally, we wrap up with a debrief call to walk through our assessment and answer any questions about next steps.
How We Help You Succeed
Most assessments focus on how a product works—we go further, spotting disconnects in tone, language, cognitive and emotional support, and how well it meets patients’ health and digital literacy. This level of PX insight helps you avoid costly pivots, build stronger connection, and deliver a product patients choose over alternatives.
How We Work Together
We develop and virtually lead a specialized PX and PE course tailored to your program’s goals and structure—designed to teach participants how to speak patient and design with empathy, strategy, and precision. We also provide ongoing mentorship throughout the program to help participants apply what they’ve learned in real time as they build.
How We Help You Succeed
We help your program stand out by providing participants with specialized PX and PE training that most accelerators and incubators don’t offer. This raises the standard of the work coming out of your program and strengthens your reputation for advancing innovative, patient-driven solutions that inspire traction and stakeholder confidence.
How We Work Together
We guide you through a structured strategy session to assess a key feature or flow, discuss how it lands from the patient perspective, and co-design targeted improvements that support a stronger, more informed, and genuinely patient-centered experience.
How We Help You Succeed
You leave the session with specific, actionable feedback you can implement right away. By identifying friction points early, we help you make strategic improvements to increase the resonance and value of your product to patients before small issues become costly problems.
How We Work Together
We design a patient engagement (PE) strategy tailored to your product goals and stage—whether that includes surveys, feedback cohorts, advisory boards, pilot programs, etc. Then we recruit and onboard lived experience partners who bring product-relevant insight. We facilitate key engagement touchpoints and model best practices so you can build internal habits and structure for ongoing successful patient partnerships.
How We Help You Succeed
By treating patients as true collaborators through intentional and respectful engagement methods, you gain the nuanced, experience-driven insight that challenges assumptions, reveals blind spots, and provides the context only insiders can offer. This perspective empowers you to design with precision and deliver solutions that resonate, support, and succeed in the real world.
